Shipping & Returns
Shipping Origin
All orders are shipped from Doha, Qatar.
Shipping Destinations
We currently ship within Qatar and to selected international destinations. Available shipping options and costs are displayed at checkout.
Shipping Costs
Shipping fees are calculated at checkout based on destination and order size.
Delivery Timeframes
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Qatar: 1–3 business days
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GCC & International: 3-5 business days (depending on destination)
Delivery times are estimates and may vary due to customs processing or courier delays.
Order Processing
Orders are processed within 1–2 business days, excluding weekends and public holidays.
For shipping inquiries, please contact us at info@rootier.shop
Returns Policy
At Rootier, customer satisfaction is important to us. Please review our returns policy carefully before making a purchase.
Eligibility for Returns
Returns are accepted within 14 days of delivery.
Items must be unused, unopened, and in their original packaging.
A valid proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Used or opened shower filters
Products that have been installed or tampered with
Items damaged due to misuse or improper installation
Return Process
To request a return, please contact us at info@rootier.shop within 14 days of receiving your order.
Our team will provide return instructions once eligibility is confirmed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping service.
Refunds
Once the returned item is received and inspected, approved refunds will be processed to the original payment method.
Refunds typically take 7–10 business days, depending on the payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will assist you promptly.
For any questions regarding returns, please contact info@rootier.shop
